Emergency & Crisis Contacts
Emergencies
Emergency (Ambulance, Fire, Police): 000
Gladstone Hospital: (07) 4976 3200
Gladstone Police: (07) 4971 3222
DV Connect Women’s line: 1800 811 811
DV Connect Men’s line: 1800 600 636
Kids Helpline: 1800 551 800
Lifeline: 13 11 14
Alcohol & Drug Helpline: 1300 85 85 84
Suicide Helpline: 1300 659 467
Sexual Assault Helpline: 1800 010 120
Mental Health Service: 4976 3244
Poison Control: 1343 2584
Police
Contact Triple Zero in case of emergency: 000
For non-urgent matters, call 131 444
Report to police.qld.gov.au/policelink-reporting
Domestic & Family Violence Services
Helps people find pathways to safety, away from domestic, family and sexual violence. This can include emergency transport and accommodation for families and their pets. The service can also help with free safety planning, crisis counselling, intervention, information and referrals, among other services.
Domestic & Family Violence counselling, support and referrals for the Gladstone Region and Banana Shire. Also provides general women’s wellbeing and counselling services and sexual assault counselling and support. Free services – government-funded programs.
Call 1800 749 222
Business Hours: 9am - 5pm, Monday - Friday
Email email hidden; JavaScript is required
Provides professional therapy and support services to children and families who have experienced or are at risk of harm.
Provides mental health, financial support, housing support, youth support and assistance with children at risk.
A free Court Support & Advocacy Program provided by Gladstone Women's Health to aggrieved and respondent women and men (with preference to the aggrieved) on days when domestic violence matters are heard at Gladstone or Biloela Magistrates Court, or when sexual assault matters are heard in Gladstone Magistrates Court. This service does not provide legal advice but supports people with information about the court process and what to expect when at court, and support in court as well as providing access to a safe room and security for those at risk.
Call 1800 749 222
Business Hours: 9am - 5pm, Monday - Friday
Email email hidden; JavaScript is required
www.gladstonewomenshealth.org.au
A free 24/7 crisis response telephone helpline for Queensland women wanting to escape domestic and family violence.
A free 24/7 telephone counselling, referral, information and support, service for Queensland men who may be experiencing or using domestic and family violence.
National service providing confidential information, counselling and support to people impacted by domestic and family violence, sexual assault and abuse 24/7.
1800 737 732 (24/7) (1800 RESPECT)
https://www.1800respect.org.au
National and free 24/7 phone and online counselling service for young people aged five to 25 years.
Supports people experiencing a personal crisis, with crisis support and suicide prevention services 24/7.
DV resources for women with a disability.
Provides a range of emergency support and accommodation for people leaving domestic violence.
(07) 4883 8900
www.salvationarmy.org.au/locations/queensland/cglc/gladstone-corps/
Queensland Government website providing information about support options for people who impacted by domestic and family violence.
Sexual Assault Services
Free counselling and support for women of the Gladstone Region. Does not do couple counselling but can support women with relationship counselling and support.
Call 1800 749 222
Business Hours: 9am - 5pm, Monday - Friday
Email email hidden; JavaScript is required
www.gladstonewomenshealth.org.au
Phone DV Connect Helpline 24/7
Call 1800 811 811 (24/7)
www.dvconnect.org/sexual-assault-helpline
Helps people find pathways to safety and provides support, away from sexual violence, as well as domestic and family violence.
Call 1800 811 811 (24/7)
www.dvconnect.org/sexual-assault-helpline
Relationship Counselling Services
A national service with an office at 10 Tank Street in Gladstone. Provides Domestic and Family Violence Prevention Family Dispute Resolution (FDR) Gambling Help Program (GHS) Parenting Orders Program (POP) Rainbow Counselling Service Supporting Children After Separation Program (SCaSP) Victims Counselling and Support Service.
1300 364 277
https://www.raq.org.au/
Help for couples affected by separation and divorce to make decisions about the future of their family and their relationships that are in the best interest of all parties involved, particularly the children. Funded by the Australian Government and operated by CatholicCare Central Queensland in Rockhampton, Mackay, Gladstone, Emerald, Blackwater and Yeppoon.
1300 783 544
38 Herbert St, South Gladstone, QLD 4680
The Family Relationship Advice Line is a national telephone service that helps families affected by relationship or separation issues, including information on parenting arrangements after separation. It can also refer callers to local services that provide assistance.
1300 050 321
Free counselling and support for women of the Gladstone Region. Does not do couple counselling but can support women with relationship counselling and support.
Call 1800 749 222
Business Hours: 9am - 5pm, Monday - Friday
Email email hidden; JavaScript is required
www.gladstonewomenshealth.org.au
Psychological & Mental Health Services
Queensland Government support for people experienced mental health issues.
Phone (07) 4976 3244
Provides professional therapy and support services to children and families who have experienced or are at risk of harm.
Phone (07) 4910 8810
www.actforkids.com.au/services/
Provides individual, peer, and carer support, as well as group programs and activities for people with mental health needs.
Phone 1300 769 814 / (07) 4970 6100
50 Young Street, Gladstone, Qld 4680
https://anglicarecq.org.au/
Provides mental health support nationally. Counsellors available free of charge.
Provides online and telephone support and counselling to young people 12 - 25 and their families and friends nationally.
Phone 1800 350 890
Headspace Gladstone is a free and confidential service that provides short-term support to young people 12-25 going through a tough time.
Phone (07) 4903 1921
headspace.org.au/headspace-centres/gladstone/
Free counselling and support for women of the Gladstone Region.
Call 1800 749 222
Business Hours: 9am - 5pm, Monday - Friday
Email email hidden; JavaScript is required
www.gladstonewomenshealth.org.au
National and free 24/7 phone and online counselling service for young people aged five to 25 years.
Phone 1800 551 800kidshelpline.com.au
kidshelpline.com.au
Supports people experiencing a personal crisis, with crisis support and suicide prevention services 24/7.
Phone 13 11 14
Supporting people living with a psychosocial disability, such as post-traumatic stress disorder, schizophrenia or obsessive-compulsive disorder.
Phone 1800 580 580
livebetter.org.au
An online hub, plus a space for the Gladstone community to access information, connection to existing mental health and wellbeing supports and be involved and connected.
email hidden; JavaScript is requiredemail email hidden; JavaScript is required
The Queensland Government provides this list of support services for people with mental health issues. There are other private psychologists in Gladstone but clients can expect long waiting lists of up to eight weeks so for urgent support, this webpage offers the pathways available to access services.
Provides free professional 24/7 telephone counselling support to people at risk of suicide, concerned about someone at risk, bereaved by suicide and people experiencing emotional or mental health issues.
This site provides a list of mental health services available in Biloela and surrounds.
Behaviour Change Services
Men’s Perpetrator Internvention/Behaviour Change program (16 week government funded program). The service also runs a men’s behaviour change support group. Programs provided by Men' Support Service through Gladstone Women's Health.
Phone 1800 749 222
Business Hours: 9am to 5pm, Monday to Friday
Email: email hidden; JavaScript is required
www.gladstonewomenshealth.org.au
Provides a range of support and referral services, including behavioural change programs for children, those with addictions and those who have violent or aggressive behaviours.
Phone 133 264
Dispute Resolution Services
Dispute Resolution Branch (DRB) mediators are trained and accredited to help people resolve disputes and reach a mutually agreed solution. This service does not provide family dispute resolution certificates for Family Court matters that relate to parenting plans or child custody.
Phone 1800 817 927
Open Mon-Fri 9am to 4.30pm
Courts Precinct, 46 East Street, Rockhampton Qld 4700
Family Dispute Resolution (FDR) helps separating families to come to their own agreements. The main objective of FDR is to assist participants to make a parenting plan setting out the agreed future parenting arrangements.
Phone 1800 050 321
www.familyrelationships.gov.au
Provides a range of services including family mediation and dispute resolution and property mediation. The first hour of joint dispute resolution sessions is free of charge (subject to conditions so visit the website to see fee schedule).
Phone 1300 523 985
2/1 Glenlyon Street, Gladstone Qld 4680
www.centacarecq.com
A national service with an office at 10 Tank Street in Gladstone. Provides Domestic and Family Violence Prevention Family Dispute Resolution (FDR) Gambling Help Program (GHS) Parenting Orders Program (POP) Rainbow Counselling Service Supporting Children After Separation Program (SCaSP) Victims Counselling and Support Service.
QCAT is a Queensland Government tribunal that helps people resolves disputes on a range of matters. Its purpose is to provide a quick, inexpensive avenue to resolve disputes between parties and make decisions on a range of disputes relating to building, children and young people, consumers, debts, decision-making for adults with impaired capacity, discipline and regulation of professionals, discrimination complaints, other civil matters, residential tenancies, retail shop leases, reviews of government agency decisions and tree disputes.
1300 753 228
Open 8.30am to 3.00pm Monday to Thursday and 8.30am to 12.00pm on Fridays
www.qcat.qld.gov.au
Post Separation / Parenting Services
A national service with an office at 10 Tank Street in Gladstone. Provides Domestic and Family Violence Prevention Family Dispute Resolution (FDR) Gambling Help Program (GHS) Parenting Orders Program (POP) Rainbow Counselling Service Supporting Children After Separation Program (SCaSP) Victims Counselling and Support Service.
Help for couples affected by separation and divorce to make decisions about the future of their family and their relationships that are in the best interest of all parties involved, particularly the children. Funded by the Australian Government and operated by CatholicCare Central Queensland in Rockhampton, Mackay, Gladstone, Emerald, Blackwater and Yeppoon.
Phone 1300 783 544
38 Herbert St, South Gladstone, QLD 4680
catholiccarecq.com/family-relationship-centre
Assisting families through separation.
Phone 1800 050 321
Mon – Fri 8am to 8pm and Sat 10am to 4pm (closed public holidays)
www.familyrelationships.gov.au/talk-someone/advice-line
Works with separated families to protect essential bonds between parents and their children, including helping parents with parenting arrangements and supporting children during visits when risks have been identified.
(07) 4970 1600
www.unitingcareqld.com.au
The Queensland Government department responsible for child and youth protection and safety. Key contact in the event there are risks or harm to children, or there is suspicion this may occur.
Phone 1800 811 810
Child & Family Services
Legal Services
Services across Queensland for Aboriginal and Torres Strait Islander peoples. Free 24/7 phone service and face-to-face services by appointment.
Phone 1800 012 255
Free legal advice to vulnerable and disadvantaged people in Central Queensland (including Gladstone and Biloela) and corridor of communities out to Mount Isa in North-West Queensland.
Legal help for financially disadvantaged people about criminal, family and civil law matters. Eligibility criteria must be met to access free services.
Phone 1300 651 188
A Brisbane-based legal service specifically for refugees and immigrants. Phone appointments welcome.
Aboriginal & Torres Strait Islander
Aboriginal & Torres Strait Islander community-controlled health service providing medical, health, aged care and social support services to the Gladstone Region.
Phone 1800 4680 00
27-29 Goondoon St, Gladstone Qld 4680
www.nhulundu.com.au
Services across Queensland for Aboriginal and Torres Strait Islander peoples. Free 24/7 phone service and face-to-face services by appointment.
Phone 1800 012 255
A key advocacy organisation for the rights of Aboriginal and Torres Strait Islander people with a disability.
Queensland Government website providing list of Aboriginal and Torres Strait Islander Family Wellbeing Service. The site is provided to make it easier for Aboriginal and Torres Strait Islander families in communities across Queensland to access support to improve your social, emotional, physical and spiritual wellbeing.
13YARN is a national crisis support line for mob who are feeling overwhelmed or having difficulty coping. The service offers confidential, one-on-one yarning with Lifeline-trained Aboriginal and Torres Strait Islander crisis supporters.
Culturally & Linguistically Diverse
Help for culturally and linguistically diverse (CALD) women and their families, who are experiencing or at risk of domestic and family violence. Integreat supports CALD women improve safety and wellbeing, providing information and resources about services available to help reduce barriers to accessing services.
National service providing confidential information, counselling and support to people impacted by domestic and family violence, sexual assault and abuse 24/7.
Phone 1800 737 732
Multicultural Service Officers work with multicultural community groups, staff and other government departments.
Other Useful Links
A website that offers training and information on cyber safety for children.
Autism Queensland provides support for young people. Support starts by completing the Online Request Form for an initial interview by phone where you will discuss the options available to you.
https://autismqld.tfaforms.net/38 (Enquiry form for youth and children)
https://autismqld.com.au/services/adults/ (Adult services)
Relationships Australia provides relationship support to individuals and families, as well as Family Dispute Resolution (mediation), children’s contact services, families at risk, parenting orders, addiction, gambling help, alcohol and drug support, eating disorders, trauma and education. Phone 1300 364 277.
Anglicare Central Queensland provides mental health support, financial support, housing, support for families and children and youth support.
Housing & Homelessness
A hotline of the Queensland Government supporting homeless people.
https://www.qld.gov.au/housing/emergency-temporary-accommodation/homeless-persons-information-qld
Provides a range of services for Queensland tenants including a state-wide telephone advisory service, tenancy publications and information and tenancy law training for those keen on gaining a tenancy or existing tenants. There are some outside business hours services available.
Provides homelessness services, including ‘no interest loans’ for essential items; and emergency financial relief, food packages through Oz Harvest, and household essentials via donations from the community.
Children’s Support
Kids Helpline is a free, confidential 24/7 online and phone counselling service for young people aged 5 to 25.
Delivers professional therapy and support services to children and families who have experienced or are at risk of harm.
Phone (07) 4910 8810
www.actforkids.com.au/locations/gladstone/
Government Departments
Useful Apps
1800RESPECT’s app for all women with disability who have experienced or are at risk of violence, their friends and family and the workers and professionals who support them. Sunny is a free app. If there are tech safety concerns, these applications may not be for you.